Safety escalations
Conversations that signal danger page a human immediately, no exceptions.
Intake conversations sometimes carry more than a legal question. When a conversation signals an emergency or a safety risk, Acceltra flags it and alerts your team right away, with the context attached, separate from the normal lead flow.
How it works
01
Classifier on every conversation
Every conversation is screened for urgency and safety signals, not just the ones that finish cleanly.
02
Acknowledge and resolve
Escalations appear in the dashboard with an acknowledge/resolve workflow, so nothing urgent sits unseen and there's a record of who handled what.
03
Safe-contact capture
Where relevant, intake records safe ways to reach the person, and those preferences are respected across notifications and follow-ups.
Goes well with
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