Built for the firm that answers first.
The practice where the first answer usually decides who gets the case.
Personal injury clients rarely comparison-shop. They message a few firms from a parking lot or an ER waiting room, often at night, and they sign with the one that answers. Acceltra exists for exactly that moment: a disclosed AI assistant responds in seconds at any hour, gathers the whole story, and has a structured file waiting for your intake team in the morning.
This is the practice area the platform was built on first. The conversation flow, the data model, the limitation tracking, and the exports all started here, shaped around British Columbia and Alberta and the way ICBC and provincial insurers actually work. Everything on this page ships today.
What intake gathers
The assistant asks in plain language, one question at a time, and every answer lands as a structured field on the lead rather than a paragraph someone has to re-read.
The incident
Type and date first: rear-end, T-bone, pedestrian, cyclist, motorcycle, slip and fall, dog bite. Then where it happened, down to city and intersection, and what happened in the client's own words.
Injuries and treatment
What was injured and how serious it feels to them, whether they saw a doctor, went to the ER, or arrived by ambulance, and what treatment is still ongoing.
Work impact
Whether the injury is keeping them from their job and how many days they have already missed. It is the earliest shape of the income-loss side of the claim.
Fault and insurance
Who they believe was at fault, then the insurance picture by province: an ICBC claim number and adjuster in BC, the insurer and claim number in Alberta. ICBC claim numbers are read back character by character to get them right.
Police and other parties
Whether police attended, the report number if one exists, and who else was involved. Every named party lands in the conflicts register before your team commits an hour to the file.
History that matters
Prior accidents and whether another firm is already retained. The assistant asks the awkward screening questions so your staff doesn't have to discover the answers later.
First message to working file
A real answer at 11:47 pm
A disclosed AI assistant replies in about a second, from your website chat, a website form, or a Meta lead ad. It asks for the story first, one question at a time, and it makes exactly one promise: a lawyer will be in touch next business day.
A PI conversation, not a generic form
The flow adapts to the incident. A motorcycle crash, a fall outside a grocery store, and a dog bite each get their own questions. Conversations that signal an emergency or a safety risk escalate to a human immediately, with safe ways to make contact recorded and respected.
A structured lead, pending your approval
The conversation arrives as data: incident, injuries, insurance, work impact, and parties, with the full transcript and source attribution attached. Nothing becomes work until your staff reviews and approves it, and the conflicts register is searchable right in that flow.
Owned, worked, and measured
Every lead gets one visible owner on a live pipeline board. Filters by practice, source, and assignee keep a high-volume PI queue honest, and your stats show exactly how much of it arrived after hours.
A file with a clock on it
Sign the client and the matter starts tracking what PI actually runs on: a two-year basic limitation clock from the incident date, a lawyer-set override when the analysis says otherwise, and tolling flags for the exceptions. Urgency tightens as the date approaches, and active files sort by soonest limitation by default.
Stages built for PI, and a file you can hold
Case Setup, Medicals, Records, Litigation, Settlement, with records requests tracked by provider from request to receipt. Any file exports to your computer as real Word documents: the case file, the intake summary with every personal injury detail, the transcript, and the correspondence.
The platform underneath
24/7 AI chat intake
An AI assistant that greets every visitor and gathers a complete intake, any hour of the day.
Practice-area intake
Purpose-built question flows for every practice area, not one generic form.
Safety escalations
Conversations that signal danger page a human immediately, no exceptions.
Meta lead ads
Facebook and Instagram lead forms, synced straight into your pipeline.
Lead approval queue
Every new lead is reviewed by your staff before it becomes work.
Pipeline board
Every lead on one board, from first contact to signed retainer.
Matter management
Approved leads become matters with the legal details that define them.
Conflicts register
Parties recorded from intake onward, searchable before you engage.
Intake analytics
Volume, conversion, and after-hours capture: the numbers intake lives by.
Firm-level isolation
Your firm's data is isolated at the database layer, not by app code alone.
Watch it take a PI intake, live.
Book a demo